
Welcome to the Booking Guide! Here you can find information on how to book tickets, when booking starts and how to collect tickets, as well as all the fantastic benefits and discounts.
When to Book
Advance bookings will be accepted from 4 October 2011 to 25 November 2011. We strongly recommend you to book during this period to avoid disappointment, to get the best available seats and to enjoy fantastic benefits and discounts. Counter bookings at all URBTIX outlets and HK Ticketing will start on 3 December 2011.
Advance Booking (4 October - 25 November 2011)
Postal Booking
- Booking forms can be found in the 2012 Hong Kong Arts Festival Programme & Booking Guide, available at all URBTIX outlets. Also, you can download a copy here -> Standard Ticket Booking Form / Student Ticket Booking Form
- Complete the Booking Form in black ink, be sure to include your credit card information and phone number in case we need to contact you for further details.
- Mail the completed form to Cityline (Hong Kong) Limited* on or before 25 November 2011 together with a cheque / cashier's order (crossed and made payable to "Cityline (Hong Kong) Limited") OR with credit card information filled in, and a stamped, self-addressed envelope (not smaller than 10x17cm).
* Cityline (Hong Kong) Limited
Suite 1501, 15/F,
Asian House,
1 Hennessy Road,
Wanchai, Hong Kong
(2012 Hong Kong Arts Festival)
- Postage reference for local subscribers:
HK$1.40 - 1 to 8 tickets
HK$2.20 - 9 to 15 tickets
HK$3.00 - 16 to 30 tickets
(Please adjust the postage if you book more than 30 tickets) - Please be sure not to double-book tickets. For each subscription, please send only one official Booking Form via a single booking method (by fax, by post or on the Festival website).
Please also refer to Conditions of Sales
Fax Booking
- Booking forms can be found in the 2012 Hong Kong Arts Festival Programme & Booking Guide, available at all URBTIX outlets. Also, you can download a copy here -> Standard Ticket Booking Form / Student Ticket Booking Form
- Complete the Booking Form in black ink, please include your credit card information, postal address and phone number in case we need to contact you for further details.
- Fax the completed Booking Form to (852) 2802 8160 no later than 25 November 2011.
- Please be sure not to double-book tickets. For each subscription, please send only one official Booking Form via a single booking method (by fax, by post or on the Festival website).
Please also refer to Conditions of Sales
You can:
- Enjoy a 5% discount if you subscribe successfully to 3 or 4 performances.
- Enjoy a 10% discount if you subscribe successfully to 5 or 6 performances.
- Enjoy a 15% discount and privileged Festival Friends status if you subscribe successfully to 7 or more performances.
How to Collect Your Ticket(s) during Advance Booking Period
- By Post
The Advance booking orders and the tickets will be sent to you by post. Please call Cityline (Hong Kong) Limited hotline at (852) 3761 6633 to inquire about your booking status. - Cash on Delivery in Guangdong Province
- Ticket by Courier in All Provinces
Advance Booking Transaction Enquiry
If you would like to review your Advance Booking request and receive the email acknowledgement again, please click here.
Special Benefits and Discounts
Special Benefits and Discounts are available during the Advance Booking period: ticket discounts, free drinks coupons and Festival/Student Friends privileges.
Full-time local students can purchase up to two tickets for each performance during the Advance Booking period. Adults may bring a maximum of four children/students to each performance provided that at least ONE standard price ticket is purchased, in the same booking, for that performance. Please note that NOT all price categories carry student concessionary prices. Student quotas are limited and are dealt with a first-come, first-served basis.
Each holder of a 'Registration Card for People with Disabilities' issued by the Government of the HKSAR may book ONE half-price concessionary ticket for each performance. There are only a limited number of wheelchair seats and half price concessionary quotas in each venue and these will be available on a first-come, first-served basis. Proof of identity has to be shown for inspection at the admission point. Those who fail to do so will be required to pay the full ticket price and handling charges.
Counter Booking (3 December 2011 onwards)
URBTIX / HKT Internet Ticketing Service
URBTIX Internet Ticketing Service
Starting from 10:00 am on 3 December 2011, Festival tickets can be booked online using URBTIX Internet Ticketing Service at www.urbtix.hk until one hour before each performance. Tickets purchased on URBTIX telephone credit card booking and internet booking services can collected from URBTIX outlets / Cityline Ticketing Outlets / Ticket Dispensing Machines or by mail. Tickets booked within 7 days of the performance can only be collected from URBTIX outlets / Cityline Ticketing Outlets / Ticket Dispensing Machines. Please present the credit card you used for the telephone credit card booking or internet booking for authentication and collection of your pre-paid tickets. All ticket and service fees will be deducted from the subscriber's credit card account. The service fee is HK$6.5 per ticket and up to a maximum of HK$20 per order. If tickets are requested to be sent by registered post, the service fee is HK$45 per order. All service fees are non-refundable.
HK Ticketing Internet Booking
Starting from 10:00 am on 3 December 2011 until one hour before each performance, Festival tickets to performances at the Hong Kong Academy for Performing Arts and Star Hall, KITEC may also be booked on the HK Ticketing website at www.hkticketing.com. A booking fee of HK$10 per ticket will apply. Patrons may choose to collect their tickets at any HK Ticketing outlet, or request delivery by courier to a specific address subject to an additional courier charge.
URBTIX / HKT Telephone Credit Card Booking
URBTIX Telephone Credit Card Booking
Hotline : (852) 2111 5999 (10:00 am - 8:00 pm daily Hong Kong time)
Telephone credit card bookings for Festival tickets are available through URBTIX from 10:00 am on 3 December 2011 until one hour before each performance. Tickets purchased on URBTIX telephone credit card booking and internet booking services can collected from URBTIX outlets / Cityline Ticketing Outlets / Ticket Dispensing Machines or by mail. Tickets booked within 7 days of the performance can only be collected from URBTIX outlets / Cityline ticketing outlets/ Ticket Dispensing Machines. Please present the credit card you used for the telephone credit card booking or internet booking for authentication and collection of your pre-paid tickets. All ticket and service fees will be deducted from the subscriber's credit card account. The service fee is HK$6.5 per ticket and up to a maximum of HK$20 per order. If tickets are requested to be sent by registered post, the service fee is HK$45 per order. All service fees are non-refundable.
HK Ticketing Telephone Booking
Hotline : (852) 31 288 288 (10:00 am - 8:00 pm daily Hong Kong time)
Starting from 10:00 am on 3 December 2011, Festival tickets to performances at the Hong Kong Academy for Performing Arts and Star Hall, KITEC may also be booked through the HK Ticketing booking hotline. A booking fee of HK$10 per ticket will apply. Patrons may choose to collect their tickets at any HK Ticketing outlet, or request delivery by courier to a specific address subject to an additional courier charge.
URBTIX / HKT Outlets Counter Booking
Counter Booking at URBTIX Outlets
Standard price tickets, half-price tickets for students and people with disabilities will be available from 3 December 2011 onwards at all URBTIX outlets. Payment in cash, credit card (American Express, MasterCard, Diners Club and Visa) and China UnionPay Card (Hong Kong currency only) is accepted.
See URBTIX Outlets & Opening Hours
Counter Booking at HK Ticketing Outlets
Starting from 3 December 2011, Festival tickets to performances at the Hong Kong Academy for Performing Arts and Star Hall, KITEC are also available through the following HK Ticketing outlets. Payment in cash and credit card (American Express, MasterCard and Visa) is accepted.
- Hong Kong Academy for Performing Arts
- Hong Kong Convention and Exhibition Centre
- Fringe Club
- All Tom Lee Music Co Ltd branches
- AsiaWorld-Arena
- The Academy's Landmark Heritage Campus - Béthanie
- Kowloon International Trade & Exhibition Centre (KITEC)
Enquiries
Ticketing enquiries
Festival Programme Enquiry Hotline
(852) 2824 2430
(Mondays to Fridays: 9:00 am - 1:00 pm & 2:00 pm - 5:30 pm Hong Kong time)
Ticketing Enquiry during Advance Booking (From 4 October 2011 to 25 November 2011)
Cityline (HK) Ltd. Hotline: (852) 3761 6633 (10:00 am - 8:00 pm daily Hong Kong time)
Ticketing Enquiry during Counter Booking (From 3 December 2011 onwards)
URBTIX Hotline: (852) 2734 9009 (10:00 am - 8:00 pm daily Hong Kong time)
HK Ticketing Hotline: (852) 31 288 288 (10:00 am - 8:00 pm daily Hong Kong time)
If you would like to review your Advance Booking request or receive the email acknowledgement again, please click here.
Festival Information Counters
Festival Information Counters are located in the foyers of the Hong Kong Cultural Centre and the Hong Kong City Hall
from 29 November 2011 to 8 March 2012.
Opening hours: 12:30pm - 8:30pm daily (Daily break 4:30pm - 5:00pm Hong Kong time)
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Except: |
22, 24 December 2011, 22 January 2012 (12:30pm - 6:00pm Hong Kong time) |
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Telephone: |
(852) 2724 5533 (Hong Kong Cultural Centre) |
Re-sale Service and Standby Reservations
From 3 December 2011 to 8 March 2012, a re-sale service for tickets to sold-out performances is available at the Festival Information Counters up to 1 hour before the curtain time of each performance. A service charge of HK$20 will be deducted from each ticket re-sold successfully. Only cash payments will be accepted.
From 3 December 2011 to 8 March 2012, patrons can inquire and register (in person or by telephone) at the Festival Information Counters to purchase re-sale tickets of sold-out performances. Patrons will be contacted via telephone once tickets are available. Only cash payments will be accepted.
* The re-sale service and standby reservations of The Truth About Lying (Re-run) and Titus Andronicus (2012) will terminate after 8 March 2012.
