Allie Winton Butler
Music Composed by
The Journey is a HKAF co-commissioned programme
Because the immersive high-definition visuals and stereo soundscape are essential to experience The Journey, the artist recommends there be just a single viewer with headphones on each screen. Your household may watch together; however, only one person may interact with Scott Silven during the performance and that participant may not change at any point.
On Ticket Purchase
You can buy your ticket on the Ticketflap via the HKAF website hk.artsfestival.org.
When purchasing tickets, you are required to provide the audience member’s name and email address for each ticket. Please note that the information above will be used for sending you related programme information and to verify your admission. ONE unique email address for each ticket purchased.
What will I receive after buying a ticket?
You will receive an email notification of ticket purchase.
Audience members whose bookings have been successful will receive three emails in advance of the performance. These contain a confirmation of ticket purchase, information about events to take place during the show and the link to access the performance. If, by the day before the show, you have not yet received any emails from us, please contact us at email@example.com.
What is this advanced content I keep hearing about?
Upon purchasing your ticket, you will receive an email from us with a link to discover special advance content from Scott Silven. We encourage you to engage with this content prior to the show to be prepared for The Journey. It should only take about 20 minutes! If you are unable to watch the pre-event footage in the email with the advanced content, don’t worry. You will still be able to enjoy the event.
Before Joining the Online Performance
Do I need to set up anything in my home?
Mentalism requires that Scott be able to see and hear you clearly. No mood lighting —please turn on your lights! Be sure to do the exclusive pre-show activities in the advanced content and have your object of meaning, two sheets of paper (about A4 size) and a thick marker nearby for the performance.
What set-up do I need to participate in The Journey?
We recommend the following for the best experience:
This performance is best viewed on a desktop or laptop computer with a minimum 10-inch screen; mobile devices and tablets are not recommended.
What kind of device can I watch on?
Please view our troubleshooting tips if you encounter issues with any of the supported devices.
What Internet browser should I use?
Please view our troubleshooting tips if you encounter issues with any of the supported browsers.
Where and when can I access the virtual theatre?
No download is required. You will receive a link via email to access the virtual theatre, and our house manager will be waiting in the virtual lobby to check you in.
Who will the emails come from?
Email ticket confirmation will come from Ticketflap, and the email with the link to access your show time will come from firstname.lastname@example.org.
When attending the performance
What happens if I arrive late to the show?
The virtual lobby will open 30 minutes before the performance. Please check in as early as possible to ensure you are set up correctly. Latecomers will be admitted only in the first seven minutes of the show; after that time, there will be no further admissions and tickets will not be refunded.
Who should I contact if I experience any issues prior or during the show?
Our front-of-house staff will be waiting for you in the virtual lobby from 30 minutes before each performance. If you are unable to enter by clicking the access link sent to you by email, please send an email to email@example.com. If your screen happens to freeze during the show, you can refresh your browser and re-enter the room.
Do I have to use headphones?
We recommend using stereo headphones to avoid possible feedback problems from speakers.
May I screencast to a TV?
Screencasting the performance to a TV is not recommended because of possible feedback problems from speakers.
Will I be seen on screen?
Yes. All participants will leave their cameras on for the entire performance.
To take part, audience members must consent to allow the staff of this performance to access their microphone and camera for its duration.
Photography, screenshots, recording or reproduction of any kind during the performance are strictly prohibited.
The HKAF is not responsible for connectivity problems, power outages or other technical issues originating on the participant’s end. Tickets will not be refunded. If you do experience difficulties, please email us at firstname.lastname@example.org and we will help as best we can.
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